I’ve been using HOE for delivery to my customers for 15 years. Yes I have over that time tried other services tempted by cheaper pricing and the promise of the world. But no one can beat the HOE team for consistency of service and care. Quality will out and Suzanne and her team are just that top quality.Ted
Janice Gentry has solved an ongoing issue that we have had with one of our delivery points, the dreaded 1 Angel court London. Janice has co-ordinated the collection, transfer and the successful delivery to the above address, Janice is a star. She has worked so hard on coming up with the idea, I think she should be praised aloud, and in my view she should be employee of the month.Ricky Godin
I’m just writing to thank you, your team and your delivery / collection driver, Dianne for your relentless and excellent service to us thus far.
There’s always a friendly voice on the other end of the phone and it seems that almost any request we have of you, however difficult it might be to achieve, is always at least considered by your team with an effort being made to make it happen if it is at all possible. Even when we make mistakes on our end in booking collections or deliveries, someone is always happy to amend them for us and ensure that the package ends up where it should be.
I was reminded me that you were overdue this email by Dianne’s extra effort made for us today. I needed a package sent out past the cut off time for collections and called your collections department to check that a collection was still possible and was told it was. I was then stuck with customers or on the phone to 1 particular customer for the best part of the day today and had no opportunities to prepare the package to be sent out. When Di arrived here to collect it, it still wasn’t ready but she was happy to go all the way around Bicester Village to complete her other collections before coming out of her way to return back to us when I had managed to prepare the package! And all this considering she was running later than usual, so it’s definitely very much appreciated.
Thank you all for your efforts.
I needed an efficient partner to help with regular business parcels to Russia and working with Heart of England Distribution Services has been the perfect solution. With knowledgeable and helpful advice on all the logistical details, I have successfully packed and sent many commercial parcels to the required Russian destinations. Working with some couriers can be a challenge, working with Heart of England is stress free shipping. And they are all such nice friendly people to deal with.
Спасибо большое!Andrew Robinson
A couple of days ago we had an issue with one of our products which resulted in me having to process a huge amount of AM direct deliveries through you. This was quite possibly the most consignments I have processed with you in one day which required two collections from you.
I just wanted to say a Thank you to everyone. All deliveries were successfully completed with just 2 damages which with the amount we sent is nothing in the grand scheme of things.
Communication was great and our customer was very happy.